TERMS OF SALES
Between the individual business, Pinel Benoit Ben Aven Tour domiciled at 17 place Léopold Ollier 07140 – les Vans, registered under SIRET number 881 361 794 00012 – APE 9318Z is represented by Pinel Benoit as head of individual business, duly authorized for the purposes hereof.
The company can be reached by email by clicking on the individual contact form accessible via the home page of the website www.benavetour.com.
Hereinafter the “Seller” or the “individual company”.
On the one hand, is the natural or legal person carrying out the sale of services of the sole proprietorship.
Hereinafter, “the Buyer”, or “the Customer”
On the other hand, is the natural or legal person purchasing services from the individual company.
PREAMBLE :
The Seller is a publisher of outdoor sporting activity services for consumers, marketed via its website (www.benaventour.com).
The list and description of the services offered by the individual company can be consulted on the mentioned site.
These General Conditions of Sale determine the rights and obligations of the parties in the context of the online sale of services offered by the Seller.
THE OFFER :
The price offer per activity includes supervision by a state-certified instructor insured in professional civil liability and the technical equipment specific and necessary for the activity (harness, ropes, descenders, rope ascent devices, overalls, helmets , lighting, bag, waterproof cans, etc.).
CONDITIONS OF PARTICIPATION :
The activities offered are open to all, however depending on the activities and routes, certain conditions must be taken into account: age limit, technical or physical level.
To find out about these conditions, please refer to the technical sheets of the routes and ask your contact person for advice if necessary (benaventour@gmail.com / +33 675 127 570).
You must not have a medical contraindication to practicing the chosen activity (Caving, Canyoning, Via ferrata/Via corda, Climbing, hiking, canoeing, kayaking, etc.).
Important: You are not subject to a medical contraindication, but you are dependent on particular special medical care or treatments, or your state of health requires special attention, you must inform the secretariat of this at the time of the reservation and the instructor before the departure of the activity.
Minors must present parental or legal guardian authorization.
In addition to these conditions of participation, each activity imposes its specific conditions.
CAVING :
Don’t be claustrophobic.
CANYONING
Know how to swim on your stomach for twenty meters; swim underwater and go under a line of water or a floating object. Children who do not know how to swim must be accompanied by an adult (1 child per adult).
VIA FERRATA
Be at least 140 centimeters tall (1M40).
VIA CORDA
Be at least 130 centimeters tall (1.30 m).
CANOE
Know how to swim.
REGISTRATION
At each registration the general conditions of sale must be approved without any reservation. In the event of registration of a group, the organizer or group manager undertakes to make all participants aware of and have these general conditions of sale approved.
CONTENT OF SERVICES
Ben Aven Tour (Pinel benoit EI) undertakes to supervise the activities offered while respecting the standards and obligations in terms of qualification, security and administrative regularity. Ben Aven Tour (Pinel benoit EI) undertakes to provide all the technical equipment necessary for the proper educational and safe operation of the services in all the activities offered. This equipment will comply with current regulations (CE) and regularly monitored (PPE regulations) by a qualified professional.
DURATION OF SERVICES
The half-day is between 2 hours and 3 hours of activities and the full day is between 5 hours and 7 hours. Practicing outdoor sports sometimes requires adaptations. Ben Aven Tour reserves, as a professional, the right to extend or shorten sessions due to unfavorable conditions (weather, natural risks, level of participants, etc.).
OUR PRICES INCLUDE
The services are provided at the rates in effect on the day the reservation is made.
Supervision by a qualified instructor (State Certificate, State Diploma), technical equipment and insurance.
An invoice is established by Ben Aven Tour (Pinel benoit EI) for each provision of services and can be given to the customer upon simple request.
OUR PRICES DO NOT INCLUDE
Transportation, accommodation, food and personal purchases.
PAYMENT
Depending on the case, payment is made either at the time of booking or at the time of the service. A deposit of at least 30% of the total amount of the service(s) must be paid to validate the reservation. Payment is made either to the headquarters address or to the instructor.
Payment methods accepted: Cash, bank checks, ANCV holiday vouchers, bank card.
CANCELATION
From Ben Aven Tour (Pinel benoit EI)
Ben Aven Tour (Pinel benoit EI) reserves the right to modify or cancel a service for safety reasons (weather conditions, floods, conditions or ability of participants) or any case of force majeure. Replacement services will be organized without any participant being able to claim any compensation. In the event of cancellation, participants will be offered another date or will be fully refunded.
The instructor or guide is ONLY authorized to cancel a service.
From the participants
The balance is returned in full if the professional and the individual management company are informed of your cancellation at least 30 days before the due date for groups of more than 6 people, or at least 15 days before the due date for others. case. The balance is refunded at 50% if the professional and the individual management company are informed of your cancellation no later than 15 days before due date for groups of more than 6 people, or at least 7 days before due date for other cases. The balance is not refunded if cancellations are made within less than 15 days for groups of more than 6 people, or 7 days for other cases.
A refund is made only in the event of inability to carry out the activity, upon presentation of a medical certificate. This reimbursement concerns only the person named in said certificate; exception made for minor participants, under the responsibility of the accompanying adult concerned. In the event of cancellation, by the participant(s), between 24 and 48 hours before the service, the deposit or deposit will not be refunded.
SPECIAL CANCELLATION CONDITIONS:
The individual company and the instructor in charge of the activity reserve the right to cancel an activity for safety reasons (weather, water levels, melting snow, floods, etc.) or for any other case of force majeure.
In these cases, a replacement activity will be organized where possible or another date will be offered to you. If the exit cannot be carried out, the service is fully reimbursed without being able to claim any other compensation.
ONLY THE INSTRUCTOR IS AUTHORIZED TO CANCEL AN ACTIVITY IN CASE OF BAD WEATHER.
Appointment times and delays:
An appointment time is systematically communicated regardless of the service. For the smooth running of activities and out of respect for other participants, a delay of 15 minutes maximum will be tolerated.
example: for an appointment at 9 a.m., departure for activity will be without call at 9:15 a.m.
BEYOND THIS DEADLINE, THE INSTRUCTOR(S) WILL GO ON ACTIVITY AND NO REIMBURSEMENT OR COMPENSATION WILL BE REQUIRED.
RESPONSIBILITY :
In exceptional circumstances, activity locations may be changed without notice.
Each participant must comply with the rules of caution and safety given by the instructor who reserves the right to exclude any person whose behavior compromises the safety or well-being of the group. In this case, no reimbursement compensation would be due.
THEFT AND DAMAGE
Ben Aven Tour (Pinel benoit EI) declines all responsibility in the event of loss, theft or damage to personal property during outings. Likewise, vehicle damage and/or theft from vehicles cannot be attributed to Ben Aven Tour (Pinel benoit EI). Do not leave anything in sight at the meeting site and avoid leaving any valuable objects there.
INSURANCE
The individual company Ben Aven Tour (Pinel benoit EI) and your instructor are insured in professional civil liability with the insurer MMA IARD ASSURANCES MUTUELLES represented by the S.A.R.L S.A.G.A, BP27 – 69921 OULLINS CEDEX – France, within the framework of the activities that he supervises, according to his diplomas and prerogatives (link to diplomas, professional card).
Participants are invited to check their coverage for the activities offered or to take out specific insurance for them. It is strongly recommended to be individually insured (Civil and Personal Accident Liability) for damage caused or suffered during incidents or accidents:
– not having a direct relationship with the practice of activities.
– not resulting from a fault of the instructor or a failure of the equipment.
DISPUTES – CONSUMER MEDIATION
In the event of a dispute between the Client and the company Ben Aven Tour (Pinel benoit EI), they will endeavor to resolve it amicably (the Client will send a written complaint to the professional or, where applicable, to of the professional’s Customer Relations Department).
In the absence of an amicable agreement or in the absence of a response from the professional within a reasonable period of one (1) month, the consumer Customer within the meaning of article L.133-4 of the Consumer Code has the possibility of contact, free of charge, if a disagreement persists, the competent mediator registered on the list of mediators established by the Commission for the Evaluation and Control of Consumer Mediation in application of Article L.615-1 of the Consumer Code, namely: The Professional Mediation Company
www.mediateur-consommation-smp.fr
DATA COMPUTER AND FREEDOM
The information collected through registration documents, information or the website is exclusively intended for Ben Aven Tour (Pinel benoit EI) in order to manage the reservation. Ben Aven Tour (Pinel benoit EI) undertakes never to resell information to anyone.
In accordance with the provisions contained in law no. “78-17 of January 6, 1978 as amended relating to data processing, files and freedoms” you have a right of access, rectification, modification and deletion concerning the data that concerns you.
The Ben Aven Tour (Pinel benoit EI) site is not declared to the CNIL because it does not collect personal information.
Ben Aven Tour reserves the right to use photos taken during activities for commercial use, on its website, brochures or any other means of promotion. You can object to this use by notifying Ben Aven Tour (Pinel benoit EI) in writing.
CUSTOMER ACCEPTANCE
These General Conditions of Sale are expressly approved and accepted by the customer, who declares and acknowledges having perfect knowledge of them, and therefore waives the right to rely on any contradictory document and, in particular, his own general conditions of purchase, which will be unenforceable against the individual company Ben Aven Tour (Pinel benoit EI).
