TERMS OF SALES

ADMISSION
The activities offered by Ben Aven Tour are open to everyone.

GENERAL CASE
Not to be the subject of a medical contraindication to the practice of the chosen activity. Be in good physical condition
Minors must present parental authorization or the legal guardian.
In addition to these general admission conditions, each activity imposes its specific conditions.

SPELEOLOGY
Don’t be claustrophobic.

CANYONING
Be able to swim.
Children who cannot or can hardly swim must be accompanied by an adult (1 child per adult).

VIA FERRATA
Measure at least 140 centimeters (1M40).

VIA CORDA
Measure at least 130 centimeters (1M30).

CANOE
Be able to swim.

REGISTRATION
At each registration, the general conditions of sale must be approved without any reservation. In the event of registration of a group, the organizer or group leader undertakes to inform and have approved these general terms and conditions of sale to all participants.

CONTENT OF SERVICES
Ben Aven Tour undertakes to supervise the proposed activities while respecting the standards and obligations in terms of qualification, safety and administrative regularity.
Ben Aven Tour undertakes to provide all the technical equipment necessary for the proper educational and safe operation of the services in all the activities offered. This equipment will comply with current regulations (CE) and regularly monitored by a qualified professional.

ACTIVITY DURATION
The half-day is between 2 hours and 3 hours of activity and the day between 5 hours and 7 hours. The practice of outdoor sports sometimes requires adaptations. Ben Aven Tour reserves, as a professional, the right to extend or shorten the sessions due to unfavorable conditions (weather, natural risks, level of the participants, etc.).
OUR PRICES INCLUDE
The services are provided at the rates in effect on the day of booking.
Supervision by a qualified instructor, technical equipment and insurance.
An invoice is established by Ben Aven Tour during each supply of services and can be given to the customer on request.

OUR RATES DO NOT INCLUDE
Transportation, accommodation and personal purchases.

PAYMENT
Depending on the case, payment is made either at the time of booking or at the time of delivery. A deposit of at least 30% of the total amount of the service (s) must be paid to confirm the reservation. Payment is made either at the head office address or with the instructor.
Accepted methods of payment: Cash, bank checks, ANCV, bank card.

CANCELLATION

From Ben Aven Tour
Ben Aven Tour reserves the right to modify or cancel a service for security reasons (weather conditions, floods, conditions or suitability of the participants) or any case of force majeure. Replacement services will be organized without any of the participants being able to claim any compensation. In case of cancellation, participants will be offered another date or will be fully reimbursed.
The instructor or guide is ONLY authorized to cancel a service.

From the participants
In the event of cancellation by participants less than 24 hours before the outing, no reimbursement will be possible, except on presentation of a medical certificate (the reimbursement relates exclusively to the person named in said certificate, except for minor participants under the responsibility of the adult concerned) or a document proving the impossibility of carrying out the outing.
In case of cancellation between 24 and 48 hours before the service, the deposit will not be refunded.

Appointment hours and delays
An appointment time is systematically communicated whatever the service. For the smooth running of the activities and out of respect for the other participants, we tolerate a delay of 20 minutes maximum.
BEYOND THIS PERIOD, THE MONITOR (S) SHALL LEAVE ACTIVITY AND NO REFUNDS OR ALLOWANCES WILL BE REQUIRED.

THEFT AND DEGRADATIONS
Ben Aven Tour declines all responsibility in the event of loss, theft or damage to personal property during outings. Likewise, vehicle damage and / or theft in vehicles cannot be attributed to Ben Aven Tour.
INSURANCE
The Ben Aven Tour Individual company is insured for professional civil liability with the insurer MMA IARD ASSURANCES MUTUELLES.
Participants are invited to check their coverage for the proposed activities or to take out specific insurance for them.

DISPUTES
Any dispute or litigation must be brought before the Commercial Court of Privas.

PHYSICAL APTITUDE
For all activities, the participant must ensure that his physical condition is suitable for the chosen activity. The instructor or guide, as well as Ben Aven Tour, can not be held responsible for any physical deficiency noted in particular during the chosen activities.
The client undertakes not to present any contraindication to the practice of the chosen activity. Any current health problem or medical treatment must be indicated by the client to Ben Aven Tour when registering.

important: You are not subject to a medical contraindication, but you are dependent on special medical care or special treatment, or your state of health requires special attention, you must imperatively inform the instructor before departure of the activity.
In any event, the instructor or the guide reserves the right not to accept a participant who does not meet requirements specified for information on the website or during a phone call with the participant.

IT AND FREEDOM
The information collected through registration documents, information or the website is exclusively intended for Ben Aven Tour in order to manage the reservation. Ben Aven Tour agrees never to resell any information to anyone.
In accordance with the provisions contained in the law n° 78-17 of January 6, 1978 modified relating to data processing, files and freedoms “you have a right of access, rectification, modification and deletion concerning the data that concerns you.
The Ben Aven Tour site is not declared to the CNIL because it does not collect personal information.

Ben Aven Tour reserves the right to use the photos taken during the activities for commercial use, on its website, its brochures or any other means of promotion. You can object to this use by mentioning it in writing to Ben Aven Tour.

CUSTOMER ACCEPTANCE
These General Terms and Conditions of Sale are expressly approved and accepted by the customer, who declares and acknowledges having a perfect knowledge of them, and therefore renounces to avail himself of any contradictory document and, in particular, his own general conditions of purchase, which will not be enforceable against the individual company Ben Aven Tour.

PARENTAL AUTHORIZATION
Minors must, for all activities, present parental authorization no later than activity start.